Bewell Pharmacy Privacy
Policy

This Privacy Policy governs how we,“Bewell” ,“Company”,“we”,“us” or“our”)

collect, use, share and process your information, that you provide to us

through your use of the app, Bewell Pharmacy and Website www.bewellpharmacy.in in the course of providing services(“Services”) as
defined in the Terms and Conditions http://bewellpharmacy.in/terms to you.

Bewell Pharmacy website and app ( “Website” /“App” respectively), respects your
privacy, and seeks to comply with applicable legal requirements in respect of
data collection, processing and transfer.

Please read this Privacy Policy carefully. By accessing or using
this website / app, you agree to be bound by the terms described herein and all
the terms incorporated by reference. If you do not agree to all of these terms,
do not use this website / app.

1.What is Personal Information?

Personal information is that information which can be used to
directly or indirectly identify you. It includes de-identified data that, when
linked to other information available to us, would enable us to identify you.
Personal data does not include data that has been irreversibly anonymized or
aggregated so that we cannot identify you through it, even in conjugation
conjunction with other information.

“Sensitive Personal Data or Information” means Personal
Information of any individual relating to password; financial information such
as bank account or credit card or debit card or other payment instrument
details; physical, physiological and mental health condition; sexual
orientation; medical records and history; biometric information; any detail
relating to the above as provided to or received by Bewell Pharmacy for
processing or storage. However, any data/ information relating to an individual
that is freely available or accessible in public domain or furnished under the
Right to Information Act, 2005 or any other law shall not qualify as Sensitive
Personal Data or Information.

By clicking “I accept” when downloading the App or
proceeding to the Website, and/or using our services you represent that you
voluntarily provide us with personal information including medical and
financial information and consent to their collection, use and disclosure in
accordance with this Privacy Policy. You also represent that you are duly
authorised by any third party (including a child or an employer) whose
information you share with us. We shall act as per your representation of
authority and shall not make any independent enquiries to ascertain the
veracity of your authorisation. In the event you do not have sufficient
authorisation you shall be solely responsible for your acts and omissions
including sharing of information with us by you and the consequential
processing and actions taken by us in accordance with this Privacy Policy.

2.What types of data do we collect?

Bewell Pharmacy, like many other websites uses “Cookies”. Cookies
are small data files that a website stores on your web browser. These are used
for the purpose of storing your preferences, previous activities browsing
activities, profiling and tracking behaviour on this Website. By visiting Bewell
Pharmacy, you acknowledge, accept and expressly authorize the placement of
cookies on your web browser. We recommend that you clear the cookies stored on
your browser from time to time.

When you sign up or register on the Bewell Pharmacy App or Website
to use our Services, and during the course of actual usage of our Services, the
types of information that will be collected by us include the following:

·       
Contact information: Name, Address,
Contact details, Email ID, Phone Number;

·       
Demographic information: Gender, Age,
Date of Birth; Marital Status, Nationality

·       
Data regarding your usage of the
services such as search history and history of the appointments made by you
through the use of Services;

·       
Any other detail relating to the above
as voluntarily provided to Bewell Pharmacy by you, for providing value added
service;

·       
Medical records and history which you
voluntarily provide or is generated on usage of any of the services availed by
you from any entity in the Bewell Group;

·       
Physical, physiological and mental
health condition which you voluntarily provide or is generated on usage of our
services through the app/website;

·       
Data regarding your medical
qualifications, registrations and certifications;

·       
Any additional information that you
voluntarily choose to provide to Bewell Pharmacy through any mode of
communication or during any interaction.

3.Where do we collect your data from?

For end users:

·       
Any information that you voluntarily
choose to provide to us through app, website, email, during interaction with us
on call or chat and other modes of communication;

·       
Information that we collect from
healthcare service provider (HSPs) such as doctors, hospitals, diagnostic
centres, chemists etc. in the Bewell Group, to whom you have permitted the
sharing of your personal information;

·       
Data you have provided to any group company
of the Company, affiliates, associates, subsidiary, holding company of the
Company, associates and subsidiaries of holding company of the Company, to whom
you have given consent for sharing of such information.

For doctors:

·       
Before onboarding you, we may request
information regarding your qualifications, experience, public profile, and
representations made by you to us;

·       
During your usage of the App /
Website, we may collect information based on your use of the Services;

·       
We may collect other information that
you voluntarily choose to provide to us through app, website, email, during
interaction with us on call or chat and other modes of communication;

·       
We may collect information from any
group company, affiliates, associates, subsidiary, holding company of the
Company, associates and subsidiaries of holding company of the Company to whom
you have given consent for sharing of information for availing value added
service.

4.How do we use your data?

We use your Personal Information for purposes that include the
following:

General (end users and doctors):

·       
Your registration for the purpose of
receiving our Services, identification, communication, notification and for
fulfilment of the Terms and Conditions [Insert link of terms and conditions];

·       
Analysis, research, training and
disclosure (where required) to its affiliates, agents and government
authorities.

·       
Offering you personalized Services
and targeted advertisements of various healthcare and wellness plans and
offering you customised health insights;

·       
Improvement of our products and
services;

·       
Research and analysis for the
development of commercial solutions;

·       
Addressing your requests, queries and
complaints, in any, pertaining to our Services; other customer care related
activities;

·       
Investigating, enforcing, and
resolving disputes;

·       
For the purpose of contacting you to
provide you with information on new Services and offers, taking feedback,
assisting you with completion of transactions or other issues relating to the
use of Services;

·       
To send notices, communications,
alerts, new offers relevant to use of the Services offered by Bewell Pharmacy
on Website/app;

·       
Carrying out our obligations in
relation to any agreement with our business partners or contractors;

·       
Technical administration and
customization of Website, and other general administrative and business
purposes;

·       
To send you information about special
promotions or offers (either offered by Bewell Pharmacy or by its business
partners), new features or products both of the Bewell as well as third-party
offers or products with whom Bewell Pharmacy has a tie-up;

For end users only:

·       
Creation and maintenance of health
records in electronic form in the Personal Health Record (PHR) database;

·       
For sharing with your chosen HSP in
the Bewell Group like doctors, hospitals, diagnostic centres, chemists who may
provide you services under the Bewell Pharmacy Platform.

·       
Processing any orders you may place
using our Services;

For doctors only:

·       
For verifying your professional
credentials and any representations you have made to us;

·       
For processing any payments made to
you;

·       
For providing recommendations to end
users based on your expertise and specialisations;

·       
For providing any other service to
you.

5.How long will we retain your data?

We store your personal information in accordance with applicable
laws, which means we keep your data for as long as necessary to provide you
with our Services or as may be required under any law. We shall store your
personal information for lawful purposes only. We keep de-identified data for
research and statistical purposes for a longer period.

If you close your account, we have no obligation to retain your
data, and we may delete any or all of your data without liability. However, we
may retain data related to you if we believe it may be necessary to prevent
fraud or future abuse, or if required by law, or for other legitimate purposes.
We may continue to store your data in anonymised form for analytical and
research purposes.

6.Disclosure and transfer of your data

We may disclose and, in some cases, transfer your personal
information to such entities as required to provide services to you and to
provide value added services or other third-party products and services, to the
extent permitted by applicable law. These entities may be located outside
India, which you hereby consent to. We require such entities to protect your
information through equivalent security measures as what we would adopt. An
indicative list of entities we may disclose or transfer information to, are
provided below:

1.     Service Providers: We share personal information with companies that
provide Services on our behalf, such as website hosting, data storage, software
services, email services, marketing, fulfilling customer orders, providing
payment services, data analytics, data mining, providing customer services, and
conducting surveys. These companies may be located within or outside India, but
in any case are obligated to protect your data.

We may also share information with employees, data processors,
consultants, business partners and technology partners on a need to know basis.
Such entities would be contractually obligated to maintain confidentiality in
relation to your data.

If you are an end user, your personal information will also be
shared with your chosen HSPs.

1.     Business Affiliates: We may disclose or transfer some of your information to
entities in the Bewell Group, affiliates, associates, subsidiary, holding
company of the Company, associates and subsidiary of holding company of the
Company including foreign entities, and in particular group companies and
affiliates who are involved in the provision of products and services, to the
extent permitted by applicable law.

In the event of a merger, reorganization, acquisition, joint
venture, assignment, spin-off, transfer, asset sale, or sale or disposition of
all or any portion of our business, including in connection with any bankruptcy
or similar proceedings, we may transfer any and all personal information to the
relevant third party with the same rights of access and use.

1.     Law Enforcement Agencies:We may share information with law enforcement agencies
pursuant to lawful requests for information, and otherwise as required under
any law applicable at the given time, both in India and outside India.

1.     Other Third Parties:

·       
We may also disclose personal
information if we determine in good faith that disclosure is reasonably
necessary to protect our rights and pursue available remedies, enforce our
terms and conditions, investigate fraud, or protect our operations or users.

·       
Anonymised, aggregated data that
cannot re-identify you, may be shared with advertisers, research firms and
other partners. 

 7.How do we protect your data?

We are committed towards maintaining the privacy of the information
uploaded by you on the website and complies with the industry standard security
safeguards for the purpose of securing the website and the information
provided/uploaded by you.

We use reasonable technical, administrative, and physical security
measures for the purpose of safeguarding all data you share with us. We also
have comprehensive internal policies in place to prevent unauthorized access to
your data. We take adequate steps to ensure that third parties we share data
with also adopt reasonable level of security practices and procedures to ensure
the privacy and security of your information.

However, we are not responsible for any loss, unauthorised access,
safety issue or any harm caused to you by any misuse of your personal
information, unless it is a direct and foreseeable consequence of negligence
and non-compliance on our part only. You hereby acknowledge that we are not
responsible, in particular, for any third party action or action on your part leading
to loss, damage or harm to you or any other person.

For any data loss or theft due to unauthorized access to your
electronic devices through which you avail our Services, Company shall not be
held liable for any loss whatsoever incurred by you. Further, you are liable to
indemnify the Company as per the Terms of Use.

8.What are your rights?

We take reasonable steps to ensure that your personal information is
accurate, complete, and up to date. However, you have the sole responsibility
of ensuring that you review the accuracy of information provided by you and
contact us in case of discrepancies, or in case you wish to discontinue the use
of our services. You have the following rights with regard to your personal
information:

·       
You have the right to access your
personal information, and request correction and deletion. If your personal
information changes, you may correct, delete inaccuracies, or amend information
by making the change on our member information page or by contacting us through
[Insert link of relevant email address for customer care]. We will make good
faith efforts to make requested changes in our then active databases as soon as
reasonably practicable. If you provide any information that is untrue,
inaccurate, out of date or incomplete (or subsequently becomes untrue,
inaccurate, out of date or incomplete), or we have reasonable grounds to
suspect that the information provided by you is untrue, inaccurate, out of date
or incomplete, we may, at our sole discretion, discontinue the provision of the
Services to you. There may be circumstances where we will not correct, delete
or update your Personal Information, including (a) where the Personal
Information is opinion data that is kept solely for evaluative purpose; and (b)
the Personal Information is in documents related to a prosecution if all
proceedings relating to the prosecution have not been completed.

·       
You are free to not to share any
medical or other information that you consider confidential and withdraw consent
for us to use data that you have already provided. In the event that you refuse
to share any information or withdraw consent to process information that you
have previously given to us, we reserve the right to restrict or deny the
provision of our services for which we consider such information to be
necessary.

·       
You may contact Grievance Officer for
any questions or for exercise of these rights.

Email: hardeepsingh.deep@gmail.com

We will respond to your request within a reasonable time

9.Third Party Websites and Services

Our Website and App may contain links to third party services, and
give you the ability to access such third-party websites, products, and
services. Please note that you may proceed to the use of such third-party
website or service at your own risk and the Company will not be held liable for
any outcome or harm arising as a result of your use of such third-party
websites or services. Please read the privacy policies of any third party
before proceeding to use their websites, products, or services.

10.Changes to this Privacy Policy

We may periodically revise or update this Privacy Policy. Your
continued use of our products and services after the effective date of the
Privacy Policy means that you accept the revised Privacy Policy. If you do not
agree with any such revised terms, please refrain from using our Services and
contact us to close any account you may have created.